Bionaire
Bionaire Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
2.7 star rating from 5 reviews; sentiment is mostly neutral with mixed reliability and service experiences noted in Bionaire reviews.
Key Takeaways for Future Customers
- Expect variable product longevity and some reports needing replacement or repairs.
- Customer service can be helpful resolving issues, but some consumers report being referred elsewhere.
- Price level is reported as high compared to perceived value; consider warranty and refund options before purchase.
Negative Feedback / Risk Areas
- Recurring Bionaire customer complaints about products stopping working within months and inconsistent reliability.
- Reports of slow or unresponsive support on some contacts and difficulty obtaining replacements or refunds.
- Limited parts or discontinued models force customers to seek third-party solutions for filters and repairs.
Positive Feedback
Several reviewers praise responsive customer service staff who helped trace parts, offer referrals, and resolve some heater and humidifier issues. Replacement assistance was provided in select cases.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
2.7 star rating from 5 reviews; sentiment is mostly neutral with mixed reliability and service experiences noted in Bionaire reviews.
Key Takeaways for Future Customers
- Expect variable product longevity and some reports needing replacement or repairs.
- Customer service can be helpful resolving issues, but some consumers report being referred elsewhere.
- Price level is reported as high compared to perceived value; consider warranty and refund options before purchase.
Negative Feedback / Risk Areas
- Recurring Bionaire customer complaints about products stopping working within months and inconsistent reliability.
- Reports of slow or unresponsive support on some contacts and difficulty obtaining replacements or refunds.
- Limited parts or discontinued models force customers to seek third-party solutions for filters and repairs.
Positive Feedback
Several reviewers praise responsive customer service staff who helped trace parts, offer referrals, and resolve some heater and humidifier issues. Replacement assistance was provided in select cases.
Media from reviews
Un Responsive
Answer the customer contact in a timely manner and not keep the customer hanging on for 45 minutes.
100 symbols
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Verified ReviewerGreat customer service
We contacted customer service about an issue with our heater.
Customer service was very responsive in resolving it
thank you!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHad problem with one of the newer humidifiers they were able to help me as much as they could As my product has been discontinued, Question about what part to replace
- - The person I spoke with was very helpful.
- - The Bonaire cool mist humidifier is no longer available, and they are sending me a replacement.
The person I talked to was very, very helpful even though I am was saddened to think that they no longer make the Bonaire more mist or cool mist humidifier I loved it. It was easy for me to put in the water as I made three years old sad it is no longer available, but they are sending me a replacement and I want to thank them for that. She was very, very helpful.
User's recommendation: I’ve had many Bonaire products and they are the best I want to continue having the ability to use them
New Albany, Ohio
Stopped working
- - Bionaire BAP9921 stopped working after eight hours.
- - I bought two units; the opened unit ran eight hours and will not start.
This Bionaire air purifier stopped working after about 8 hours! It is the BAP9921 model.
I had purchased it last year and had not opened. I actually purchased two!!! The one I opened ran for about 8 hours and stopped. Will not start back up!!!
!!!
I cannot remember where I purchased it from, so I assume I am stuck with both of them! Hoping the other one will work!
User's recommendation: I would not recommend.
Hamilton, Ontario
Window fan not working properly
- - The window fan only runs on Exchange.
- - No remote available; impact is unclear.
- - Stella gave the manufacturer's name and phone number.
My window fan isnt working properly. The only setting it will do is Exchange regardless of it is set on In or bout.
I was just looking to find out how I could fix it. I dont have the remote so I dont know if that has anything to do with it.
Unfortunately you werent able to help as you dont carry that anymore so I was referred to the manufacturer.
Stella was Amazing!
She did what she could and when she wasnt able to help on her end, gave me the name and phone number of the manufacture.
I greatly appreciate her Customer Service!
Thank you Stella, for a job well done!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Pain in the *** to get a product replacement
- - Bought an expensive dual window fan.
- - Six months later the top fan quit.
- - Customer service directed me to another company for replacement.
Company fixed the issue and I have been provided with full refund. They said they are sending me a check for the full amount, but I had to threaten to contact Walmart and the Better Business Bureau. I will never buy a product from them or their other brands.
I bought an expensive dual window fan and six months later the top fan quit working. I called customer service and spoke to a very nice lady, but then she turned around and said I need to call another company to deal with the replacement. I kind of wonder about a company that doesnt handle their own products.
User's recommendation: Maybe try another company to purchase
Detroit, Michigan
Stop working
Its your item the one I used but stop working after 10 months I asked for replacement so the girl gave me a phone to call what kind of service we have especially I have great time with my fan
Poor quality
Never worked right Turning on it? Was slow and hesitated Now stopped working All together & noisy ??
Preferred solution: Running but not satisfied with the quality of the tower fan
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerProduct complain
I have bionare dehumidifier plz create complain and technician visit this product is not working machine is not proper work
Preferred solution: Repair
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPurchased two (2) air purifiers from Bionaire to help remove items (product) which are airborne after carpet removal and paint chemicals
- - Bought two air purifiers for COPD.
- - Unit stopped; I cleaned, dried and reinstalled.
- - I want a refund and two new purifiers.
NO fevelopment
I purchased filter products that I could cut to exact measurement instead of jury-rigging another manufacture's filter to fit. The recommended fix was another manufacturer.
I attempted to contact them and see if they would say it would work, or I could return, and my monies would be refunded. NO RESPONSE!! I then install a manufacturer cut to fit and started the 2 units in hopes that the exact size filter would make all the difference and the Bionaire units would work. No such luck!
Product does not work any longer and Bionaire does not respond, I really wish I had chosen another product. I am out the purchase price and the cut to fit, so much for help for a senior citizen.
Just clean, dry and reinstall. The equipment stopped working and after checking found filters could need to be cleaned. So I Cleaned, dried and reinstalled. Product does not work at all.
Bionaire recommended purchasing filters from other manufacturers and jury-rig them to work. I want to return them, retrieve my refund and purchase a reputable product. Since I still need 2 air purifiers.
Thank you for your help or advice.
Reinstall filter. Bionaire does not manufacture filteade by others
Preferred solution: Full refund
User's recommendation: Do not purchase they did not even last 90 days and no word from Bionaire
Track down filter number for humidifer
Couldnt find the filter model number on call resolved And provided a different number and a resource where to source them.
Preferred solution: Got it on call info and resource that carries filters
User's recommendation: Easiest to call to resolve
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